All Systems Operational

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Here you will find known interruptions at Ternair. For customer-specific issues, please contact us via the Support Ticket application in your Ternair portal.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Data selection Operational
Email sending Operational
Selection execution Operational
Webservice execution Operational
Other outbound (non email) Operational
Export Operational
SMS Operational
Web push Operational
App notification Operational
List Operational
Webhooks Operational
Schedules Operational
Ternair Profile Operational
Ternair Clicks Operational
Ternair APIs Operational
Ternair Campaign API Operational
Clicks API Operational
Profile API Operational
Other components Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Outlook/Office365 email delivery
Resolved - Microsoft is accepting emails normally again and the queued emails to Outlook / Office365 recipients (including 2FA emails) have been delivered. This incident is resolved.

We will keep monitoring delivery. A small number of delayed emails may still trickle in over the coming period.
Nov 13, 16:01 CET
Monitoring - We are seeing recovery on Microsoft's side: Outlook / Office365 mail servers are accepting emails again. We are gradually increasing the delivery rate to Microsoft.

Latest updates from Microsoft: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 13, 15:07 CET
Identified - The cause has been identified as a disruption on Microsoft's side: Outlook / Office365 mail servers are temporarily refusing or deferring a large share of incoming emails. This affects all senders, not only Ternair Campaign.

To keep this from slowing down other deliveries, we have limited the delivery rate to Microsoft. Emails to other providers are being delivered again and the backlog is being cleared.

Emails to Outlook / Office365 recipients (including 2FA emails) remain queued and will be delivered automatically as soon as Microsoft accepts them again. No emails are lost and no action is needed from you.

Latest updates from Microsoft: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 13, 10:55 CET
Investigating - Following the disruption to certain Microsoft services, the delivery of emails (including 2FA mails) sent from Ternair Campaign to Outlook / Office365 recipients can be delayed.

Latest updates from Microsoft: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
Nov 13, 09:50 CET

Nov 12, 2026

No incidents reported.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Interrupted campaign processing
Resolved - During the night of November 5, an unplanned maintenance action by our hosting provider interrupted some campaign processing. Affected campaigns may have been delayed or not fully executed. The issue has been resolved and we are taking measures to prevent this in the future.
Nov 5, 03:00 CET

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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