All Systems Operational

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Here you will find known interruptions at Ternair. For customer-specific issues, please contact us via the Support Ticket application in your Ternair portal.

Uptime over the past 90 days. View historical uptime.
Platform Operational
Data selection Operational
Email sending Operational
Selection execution Operational
Webservice execution Operational
Other outbound (non email) Operational
Export Operational
SMS Operational
Web push Operational
App notification Operational
List Operational
Webhooks Operational
Schedules Operational
Ternair Profile Operational
Ternair Clicks Operational
Ternair APIs Operational
Ternair Campaign API Operational
Clicks API Operational
Profile API Operational
Other components Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 6, 2026

No incidents reported today.

Nov 5, 2026

Interrupted campaign processing
Resolved - During the night of November 5, an unplanned maintenance action by our hosting provider interrupted some campaign processing. Affected campaigns may have been delayed or not fully executed. The issue has been resolved and we are taking measures to prevent this in the future.
Nov 5, 03:00 CET

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Degraded functionality in Interact
Resolved - Scheduled and triggered selection runs kept working throughout the incident.

There is one exception. An email block that was saved while the issue was active may still fail on its next run. To fix it, open the block and save it again; opening it alone is not enough. Any field that was added to a mapping during that time needs to be mapped again.
Oct 28, 11:26 CET
Monitoring - The rollback has been largely completed on all environments and the warning no longer appears. We are monitoring to confirm everything works as expected.
Oct 28, 10:54 CET
Update - E-mail blocks in selections that map fields from Interact showed the warning that the block contains an old value that can no longer be selected. Customer data and existing mappings are not affected. We are rolling back the change: environments i2 and i3 are fully restored, and i5 is nearly complete. We’ll post another update once the rollback is finished on all environments
Oct 28, 10:53 CET
Identified - Features that rely on Interact are not working as expected. We have identified the cause and are working on a fix. We’ll post an update as soon as more information is available. We apologize for the inconvenience.
Oct 28, 10:49 CET

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

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