All Systems Operational

About This Site

Here you will find known interruptions at Ternair. For customer-specific issues, please contact us via the Support Ticket application in your Ternair portal.

Platform Operational
Data selection Operational
Email sending Operational
Selection execution Operational
Webservice execution Operational
Other outbound (non email) Operational
Export Operational
SMS Operational
Web push Operational
App notification Operational
List Operational
Webhooks Operational
90 days ago
100.0 % uptime
Today
Schedules Operational
90 days ago
100.0 % uptime
Today
Ternair Profile Operational
Ternair Clicks Operational
Ternair APIs Operational
Ternair Campaign API Operational
Clicks API Operational
Profile API Operational
Other components ? Operational
90 days ago
99.24 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 12, 2025

No incidents reported today.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Resolved - This incident has been resolved.
Feb 10, 16:09 CET
Monitoring - During maintenance on our hosting provider's platform some applications were temporarily unavailable between 13h10 and 13h30. A solution has been implemented by the hosting provider.
Feb 10, 15:03 CET
Investigating - We are currently investigating an issue regarding the availability of the Ternair platform.

Some users experience issues accessing their portal and/or applications.

Feb 10, 13:42 CET
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - Between 11h00 and 11h32 this morning some customers experienced issues while sending out emails. For these customers executing a mail block within this time frame resulted in an 'Unknown error'.

The issue is resolved and email send outs are fully operational again.

Feb 7, 11:47 CET
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Resolved - Email delivery times to all domains are back to regular.
Jan 29, 15:40 CET
Update - Delivery times have generally returned to normal. However, emails sent to Gmail may still experience delays. The previously isolated emails have been reintegrated into the regular delivery process. We keep actively monitoring the situation.
Jan 29, 12:05 CET
Monitoring - We have identified a high volume of emails causing delays. These emails have been isolated and are being gradually released for delivery. This should ensure that all other emails are delivered within normal delivery times. We are actively monitoring the situation.
Jan 29, 10:16 CET
Investigating - We are currently investigating an issue affecting email send-outs.
We are noticing higher delivery times than usual, which may cause delays for sent emails, including 2FA codes.

Jan 29, 09:31 CET